FAQ : Heritage India Travel : Hill Stations In India : Holiday Travel India : Indiantravelandtour.com

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FAQ

		Is your company Registered?
		Are your prices per car or per person?
		How early do I need to book my car?
		Can I make a booking on the phone?
		I have completed a booking form will you confirm the booking?
		Can I make a booking if the party consists of more than six passengers?
		Will you meet us at any time of day?
		Where do I meet the driver?
		What will happen if we do not meet the driver?
		What if the flight is delayed or early?.
		Do I have to pay any additional costs for waiting?
		What would happen if I were unable to complete airport formalities within free wating time?
		Can I choose my own holiday package?
		Can you guarantee your driver to be at the airport on time?
		Can I pay by Credit Card?
		Do I need to pay in advance?
		Will my credit card number be secure?
		Can I smoke in the car?
		Do we need to tip your driver?
		Can I cancel my booking?
		If I have paid by credit card and cancel my booking, can I get a refund?
		How much luggage can I carry?
		How do I query or cancel a booking?
		What do you mean by desired time of pickup?

	Q:	Is your company Registered
	A:	Indian Travel and Tour is fully registered company and we abide by the regulations laid by the Indian Goverment.[Top...]

	Q:	Are your prices per package or per person?
	A:	We charge by package not indivisuals. Our prices are fixed and there are no hidden charges. [Top...]

	Q:	How early do I need to book a travel service?
	A:	As advance as possible. If you are making a last minute booking it is best to phone. [Top...]

	Q:	Can I make a booking on the phone
	A:	Yes you can make a booking on the phone Please call us on 0091

	Q:	Can I make a booking for large groups?
	A:	Yes we accept bookings for large group[Top...]

	Q:	Will you meet us at any time of day?
	A:	Indian Travel and Tour provides a 24hour service. we might levy a extra charge for unsocialble hours. [Top...]

	Q:	How do I meet the driver?
	A:	Your driver will meet you inside or outside the airport as per your request. He or she will be holding a board with your name. Your name will be hand written on this board. If possible we will supply you with the name and mobile/cell phone number of our agent. [Top...]

	Q:	What will happen if we do not meet the agent?
	A:	If you are unable to contact the agent please ring us at 0091 . The operator will locate the agent for you. [Top...]

	Q:	What if the flight is delayed or early?
	A:	The agent who is allocated to pick you up will check the flight status on the day. if you have made other arrangements the agent will arrive according to those arrangements. [Top...]

	Q:	I have completed a booking with your company will you confirm this?
	A:	Yes we will confirm your booking in written and also give you a recipt. If you do not receive this confirmation please contact us. [Top...]

	Q:	Do I have to pay any additional charges or cost?
	A:	If there are additional charges or cost we will notify you before we charge your card..[Top...]

	Q:	What would happen if I were unable to complete airport formalities within the free waiting time?
	A:	The majority of customers clear formalities within the free waiting time. Our driver will leave the airport if you do not contact us. Unfortunately in such circumstances we have no option but to charge the full fare for the journey. In some circumstances we may charge a reduced amount based on costs incurred.[Top...]



	Q:	Can you guarantee that your driver will be at the airport on time?
	A:	Though our drivers will make every effort to arrive on time,at times it is difficult to predict traffic and other situations outside of our control. .[Top...]

	Q:	Can I pay by credit card?
	A:	We accept major credit cards via the website or on arrival.[Top...]

	Q:	Do I need to pay in advance?
	A:	No you do not need to pay in advance. Where you elect to pay on arrival we will require card details to secure the booking. [Top...]

	Q:	Will my credit card number be secure?
	A:	Yes, the credit card transaction will be processed by STREAMLINE. This will take place across a secure server and connection. We keep all your card details in a safe and secure place and are then destroyed after the journey has been completed. [Top...]

	Q:	Can I smoke in the car?
	A:	You may smoke only with the permission of the driver who is free to decide at his or her own discretion. In Coaches you are not permitted to smoke as we have a non smoking policy. [Top...]

	Q:	Do we need to tip your driver?
	A:	Tipping is not essential, In India it is considered a appreciation of good service. [Top...]

	Q:	Can I cancel my booking?
	A:	Yes, you can cancel or postpone a booking. Please contact us for more information[Top...]

	Q:	If I have paid by credit card and cancel my booking and can I get a refund?
	A:	Refunds are only available on Taxi services. Hotel reservations and holiday packages are not reundable as we have to pay hotels, Guides and other services in advance and they have a no refund policy[Top...]

	Q:	How much luggage can I carry?
	A:	It is essential that you book a vehicle capable of carrying your luggage for an efficient transfer from the airport and travel in INDIA.[Top...]

	Q:	How do I query or cancel a booking?
	A:	You can cancel a booking for airport cab service 24hour in advance. [Top...]

	Q:	What is “desired time of pickup”?
	A:	This is to facilitate flexible pickup arrangements, whenever required. If you are a departing customer we can suggest a time of pick up. Please note that these are estimates and journey times may vary dependant on incidents, weather and other unforseeable reasons. If you are unsure please leave it blank and we would suggest a pick up time. If you are a arriving customer give us the flight details and we will check the flight status. You are welcome to make any arrangement suitable to you. [Top...]